In 1999, we started our business. we established our own core value of doing business, that is "keeping improving and doing better", quite simple, It is the value that drives us making progress for years. Product quality and customer service are the two top-priority agendas of doing business for us.
Good quality is the first and foremost criteria for shopping. Customers, ourselves too, expect an amazing purchase. At the very begin, when we first enter into this area, we tried to collect as many information as we can. We know the best quality on the market was super A at that time. Super A quality is made of high quality genuine home leather and one layer plated hardware. For years accumulation of experience, we witness the gradually changes on this market. From the selection of raw material, hardware, to craftsmanship, from simply copy to accurate imitation, we have a large step forward when we look back. The best quality on the market is mirror quality or original quality now, and that is the quality we provide currently. This quality uses genuine leather imported from Italy or France. And the hardware is double-plated which makes it more durable and keeps color longer. And the stitching is more beautiful and neater. Besides, the dust bag, box, care booklet etc. is much more exquisite than before. We believe our loyalty customers, who have doing business with us for years definitely have witnessed the changes and improvements of the product quality.
Good quality is one aspect of an amazing purchase, and we believe good customer service is equally importance. According to large amount diverse feedbacks from our customers, we know the problems concerned most are the following 6W questions: whether it is safe to shopping on our site, whether it is easy to place an order, whether questions from customers can be solved quickly, whether customers can track the order processing, whether customers can receive their orders in perfect conditions, whether customers can be served after-sale. We really appreciate our customers’ questions which light us the direction to make efforts. And we are pride the achievement made currently. We use kinds of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. All information you left on our site is encrypted and transmitted without risk using Secure Sockets Layer protocol. We keep improving our website system to make sure it is up-to-date mainstream system and to make sure it is user-friendly and easy to use. All your questions will be responded within 24 hours on business days. And once you have placed an order on our site, then you will be updated step by step of your order processing via emails or SMS or phone until you get your order item/items. While our service does not end here, we know order delivery is just the beginning to keep a long term and friendly relationship with our customers. All these jobs we did aim to make you have a wonderful shopping experience on our online shop.
During this years, we have cooperated with so many customers from different countries and areas and will continue to cooperate with regular and new customers in the future. We are so grateful for our customers’ support. Their complaint and compliments fuel our steps forward.